Refund and Return Policy

We want you to feel confident trying Alivora™.

That’s why every order is backed by our 30-day money-back guarantee, starting from the day your order is delivered.

To be eligible for a return:

The request must be made within 30 days of delivery

The item must be in reasonable condition (not excessively damaged)

Proof of purchase (order number or email) is required

To start a return, please contact us at:
📧 info@tryalivora.com

Our support team will guide you through the process.

Once your return is received and inspected:

Your refund will be approved

A full refund will be issued to your original payment method

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

If your order arrives damaged or you receive the wrong item:

Include photos of the issue

We will resolve it as quickly as possible at no additional cost to you.

For hygiene and safety reasons, certain items may not be eligible for return once used.

We’re here to help every step of the way.

If you have any questions about your return or refund, please contact us:
📧 info@tryalivora.com

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